I HAD AN ACCIDENT
What to expect after an accident
Deciding who should repair your vehicle requires some planning. Here are six things to consider.
1. While your insurance company may recommend one or more auto body shops for your consideration, you have the right to select a collision repair center of your choice. No insurance company can insist on a particular body shop to use.
2. Trust us to work with your insurance company. Our many years of positive working relationships with all insurance companies helps ensure that your vehicle's repair will progress smoothly and be done without unnecessary delays.
3. We work with all insurance companies, and can arrange to have your insurance adjuster visit our collision repair shop to make an assessment of repairs. This can save you the inconvenience of getting the vehicle to a drive-in claims center. Of course, many damaged vehicles cannot be driven, so towing to a shop that has the reputation for high quality collision repairs is important at the outset. During the auto body repair we maintain communication with your insurance company to ensure that all necessary repairs are authorized and completed.
4. While you can get as many collision repair estimates as you wish, no law requires you to get more than one. Selecting a collision center with the proper equipment and qualifications will ensure that your vehicle is repaired correctly and completely.
5. Choose a collision repair center that employs I-CAR and ASE certified technicians, and has the specialized equipment needed to restore the vehicle back to OEM or factory standards with a lifetime warranty.
6. Collision Craftsman can pre-arrange a rental car for you. We want your normal transportation needs to be interrupted as little as possible while your vehicle is in the shop.

Your Rights in Choosing an Auto Body Repair Shop
By law, insurance companies cannot tell customers where to go for repairs. The Texas Department of Insurance Bill of Rights lists regulations for auto insurance claims.
"By law, you have the right to select where your motor vehicle is repaired and the parts used for repairs. However, an insurance company is not required to pay more than a reasonable amount for such repairs and parts," states The Texas Department of Insurance.
Important Facts Regarding Vehicle Repair
- You choose where you want your vehicle towed and repaired. It's the law.
- You only need one estimate to determine the amount of damage.
- Review your car insurance policy especially regarding car rentals.
- Verify the insurance company pays for all covered repairs.
- Take care in choosing the right repair shop because your safety depends on it.
- Insurance companies have deadlines they must follow regarding the claims process.